Trouble logging into the portal?

What is my username?

Your username is your charity’s 11 digit Australian Business Number (ABN). Make sure there are no spaces between the numbers when you enter this (for example 1234567890).

What is my password?

We sent your charity’s unique password to your charity either:

  • when you registered with us
  • in a letter or email from the ACNC.

Someone at your charity may have changed its password since receiving it.

Not sure what your password is?

If you have lost or forgotten your password, you can reset it. You will need to be a responsible person, authorised person or an agent of the charity.

To reset your password you will need your charity's ABN and contact details and will also need to be able to answer a number of questions about your charity. We use these answers to confirm that you are authorised to reset the password on your charity's behalf. Reset your password here.

How do I change my password?

You can change your charity’s password after you have logged into the portal.

Be sure to remember your charity’s new password and keep it secure as you will need it when you want to log into the portal.